Frequently Asked Questions
What is your return policy?
We accept new, unused parts up to 30 days after purchase. After 30 days, there will be a 25% restocking fee. You can either ship the parts back to us at your expense, or we can generate a label for you to print and attach. We are currently trying out free shipping for purchases, but heads up that the cost of return postage will be deducted from your refund.
How long will it take to receive the product I just ordered from you?
We know that our customers are oftentimes in the middle of a build and ready to move forward ASAP with the parts they ordered. For that reason, we try to get your parts in the mail within 1-3 business days following your purchase. Because some of our products are custom fabricated, that can extend out the timeline, but in that case we’ll be in touch with you via the email you included with your order. Most of our products ship from Washington state.
How much does a diesel conversion cost?
The most popular question we get! We did a whole video on this which you can check out our YouTube video that addresses the typical costs associated with a diesel conversion.
Do you accept trade in’s?
Will you convert my vehicle?
No, but thanks for thinking of us. We’re not accepting any customer projects for the foreseeable future.
Will you do regular service and preventative maintenance on my vehicle?
Nope, not unless you’re an existing client or your project is on our shop bucket list.
Do the vehicles you sell have a warranty?
No, custom built and resell vehicles do carry no warranty. Vehicles purchased from Adventure Vehicles NW and Jonesy’s are sold “AS IS WHERE IS” with no warranty written or implied.
I need help on my project. Can I talk to you on the phone about it?
Maybe. We do occasional phone consultations at a rate of $100/hour. Because we’ve got a whole lot going on at the shop these days, whether we can schedule you for a consultation depends on whether (1) we believe we can provide value to help you move forward and (2) we have the time available to speak with you. Consultations are typically scheduled 3-4 weeks in advance. Yup, we’ve got that much going on.
What if I still have questions?
Send us an email at Joel@Jonesys.com.