Frequently Asked Questions
What is your return policy?
Repeat customers: Please take a look through at this! We’ve made some changes since we switched over to free shipping.
We accept new, unused parts up to 30 days after purchase. If the part is unused but suffered some paint damage from an attempted install, then we’ll charge you a 25% restocking fee. You can either ship the parts back to us at your expense, or we can generate a label for you to print and attach (we’ll deduct the cost of return postage from your refund).
We don’t accept returns after 30 days.
How long will it take to receive the product I just ordered from you?
We know that our customers are oftentimes in the middle of a build and ready to move forward ASAP with the parts they ordered. For that reason, we try to get your parts in the mail within 1-3 business days following your purchase. Because some of our products are custom fabricated, that can extend out the timeline, but in that case we’ll be in touch with you via the email you included with your order. Most of our products ship from Washington state.
Obnoxious update thanks to COVID – The auto supply industry has experienced substantial supply chain disruptions since this whole mess started. We are doing our best to get everything out as quickly as we can despite this, but please know there may be some delays that, rest assured, will annoy us just as much as you.
How much does a diesel conversion cost?
The most popular question we get! We did a whole video on this which you can check out our YouTube video that addresses the typical costs associated with a diesel conversion.
Do you accept trade in’s?
Will you convert my vehicle?
No, but thanks for thinking of us. We’re not accepting any customer projects for the foreseeable future.
Will you do regular service and preventative maintenance on my vehicle?
Nope, not unless you’re an existing client or your project is on our shop bucket list.
Do the vehicles you sell have a warranty?
No, custom built and resell vehicles do carry no warranty. Vehicles purchased from Adventure Vehicles NW and Jonesy’s are sold “AS IS WHERE IS” with no warranty written or implied.
I need help on my project. Can I talk to you on the phone about it?
Maybe. We do occasional phone consultations at a rate of $100/hour. Because we’ve got a whole lot going on at the shop these days, whether we can schedule you for a consultation depends on whether (1) we believe we can provide value to help you move forward and (2) we have the time available to speak with you. Consultations are typically scheduled 3-4 weeks in advance. Yup, we’ve got that much going on.
What if I still have questions?
Send us an email at Joel@Jonesys.com.
But I emailed you 15 minutes ago and you never wrote back. What gives?
We get it, your stuff is in pieces on the floor of your garage, and you want answers now. But … we spend our days building and tinkering, and most definitely not sitting at our computer. We do, however, return emails within 1-3 business days.
But I emailed you 4 days ago and you never wrote back. What gives?
Check your junk mail. Seriously. We’re out here, you know, running a business BUT we take responding to your emails within a reasonable time frame very seriously. For reasons we have yet to decipher, our replies routinely get screened out by spam filters, but we do reply.
What’s your phone number? I want to talk to Joel.
First of all, we’re flattered and appreciative that Joel’s the guy you want answers from. Second of all, you’re in great company: We get about half a dozen requests a day for “just a 10 minute phone call with Joel.”
Here’s the deal: We’re able to sell affordable, great value products specifically because we don’t have the overhead of a shop open to the public, a receptionist, etc. For us to make that possible, we do business via email. If you’re not cool with that, we’ll miss you and be sorry to see you take your business elsewhere, but hey we understand.
That said, rest assured that your emails do not go into a bottomless, never-to-be-answered pit: Our goal is always to respond to emails within 1-3 business days (check your junk mail for our response!), and if it’s at all possible, we always try to get you answers sooner than that. We have the best customers on the Internet, hands down, and we want to do the best we can for you.